Our Promise:
At Prospect Attire, we want you to love your purchase! If for any reason you're not completely satisfied, we offer a simple and easy return process.
Return Eligibility:
- Items must be returned within 30 days of the purchase date.
- Items must be in their original condition, unworn, and with tags attached.
- Sale items and personalized products are final sale and cannot be returned or exchanged.
How to Return an Item:
- Contact Us: Email our team at [your email] to initiate your return. Please include your order number and the reason for return.
- Return Authorization: Once approved, we’ll provide instructions for returning your item.
- Shipping Your Return: You are responsible for return shipping costs. Please ensure the item is securely packaged and sent with a trackable shipping service.
- Receive Your Refund: Once we receive the returned item, please allow up to 5-7 business days for your refund to be processed back to your original payment method.
Exchanges:
- Need a different size or color? Simply follow the return process and request an exchange. Exchanges are subject to item availability.
- Shipping for exchanged items is free.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at [your email], and we’ll make it right by offering a replacement or refund at no additional cost.
Refund Processing:
- Refunds will be issued to the original payment method.
- Please allow 5-7 business days after the return is processed for the refund to reflect on your account.
Need Assistance?
If you have any questions or need further help with your return, don’t hesitate to reach out to us at proxybusiness15@gmail.com. We're here to help!
